Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Points missing

I was in a store a week and a half ago and made a purchase. I showed the girl my card, and we talked about the double points I would receive.  I checked my account later to see if my points and purchase had shown up on my login, but they hadn't.  I called the store and they said it may take a few days, keep checking back.  I still don't see my points or my purchase.  Is there anyway that you can see if my card was scanned?  I know the double points won't show until October, but my friend used her account the same day and her purchases and points are showing up for her.  


Thank you!

Re: Points missing

Hi rr2286,


2x, 3x, 4x points will be added on October 15th :). If you don't see the points added by this time please let us know!

Whimsically yours,
1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors