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Points disappeared

I just got my VIB a month ago in the store, and I am so sure I got at least 400+ points in my account. After I linked my account to my online account, all my points disappeared. Now I am holding a VIB card with no points and no order history... That is impossible to have a VIB card and no order history include in-store and online... I called the customer service and asked the store which gave me that VIB card and they couldn't do anything.... 

Re: Points disappeared

Hi @Carolyn1128


I can assist you with this! I'll send you a private message. 




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