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Points are gone! And nothing shows up in previous purchases...

Hi, as of yesterday I had 487 points. Today I have 0! I didn't spend them on anything.

 

Also, I went into my purchase history because I wanted to see how far away I am from VIB Rouge and nothing is showing up! 

 

Please help me out, thanks!

Re: Points are gone! And nothing shows up in previous purchases...

Hi Luxeface86,

 

I'm sorry that you are seeing this. We have reported the issue and we are working on resolving i! I'll message you now to request some additional information, thank you.

<3 Melissa

Re: Points are gone! And nothing shows up in previous purchases...

Sephora customer service is awesome. Smiley Very Happy

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