Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
AnonymousInsider

Parcel forwarding service

I live in Australia and fell in love with sephora during a trip to the usa last year. Cosmetics in aus are literally 2 -3 times the price of the usa so I have been making some large orders from sephora every now and then and shipping them to me via a parcel forwarding site. The products I purchase are for my personal use only and I never take advantage of promotions. Furthermore very rarely do I make returns. It appears sephora you will no longer ship to parcel forwarding sites. This has left a number of your clients extremely unhappy and disappointed. What is the issue with me purchasing your products for my own personal use here in australia? I am one of your clients- however no efforts have been made to correct this issue?? Surely a check can be performed on an individual's previous purchases to find out if they are a legitimate client or if they are buying to resell or for the promos/samples etc. I look forward to a mods response on the topic. Thanks!

Re: Parcel forwarding service

I got the same issue as well !!

Re: Parcel forwarding service

I'm experiencing this problem currently. Have you (or someone else) managed to find a solution? Thanks!

Re: Parcel forwarding service

Atomic12, are you in Australia? A store opened in Sydney recently.

Conversation Stats
  • 3 replies
  • 1194 views
  • 1 Hearts Given
  • 4 Contributors