Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Package says delivered, but no package

I recently bought a perfume online from Sephora- this is the first time that I’ve ever bought something so expensive online, as I usually go to a store to try it out, but COVID is a thing right now and I just didn’t really want to risk it.

The tracking page said they it was delivered last Saturday at around 12:30 pm, but it didn’t turn up. I went to go ask my neighbors and they said they didn’t see anything either. I also called the post office to see if anything turned up and they said they didn’t find anything either.
I waited 3 more days like the tracking page said, but it still hasn’t turned up. It’s been giving me anxiety just waiting because I spent 200+ dollars on this one perfume. What do I do? 

Re: Package says delivered, but no package

@cklin Oh no! I will send you a PM to help. 

1 Reply
Conversation Stats
  • 1 reply
  • 1 Hearts Given
  • 2 Contributors