Package lost by UPS and no option to reorder Birthday Gift on my next order.

[mojokitty]

I am being asked for reviews from Sephora for an order I never received.  My birthday gift for being a Beauty Insider was in that very same order lost by UPS and returned to Sephora. It took a long time for UPS to return that order, by the way. I just got confirmation of delivery yesterday. When I made my next order, at the end of July which is my b-day month,  I didn't get the birthday gift for being a Beauty Insider either so I guess I lost it this year?

[dianabt]

Hi Mojokitty, 

If you still haven't received any status on the order or the return I recommend that you call us at 1-877-SEPHORA (1-877-737-4672).

I'll send you a message to follow up.