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Post in Customer Support

Package is MIA once again thanks to Ontrac

This happened a month ago and it’s happened again. Ontrac lied about delivering a package. They said it was delivered to a parcel locker- #1 Only usps has the key to access it and #2 I checked. Empty! It’s impossible to get ontrac’s customer service on the phone. Over $100 worth of products are gone. I don’t know what to do, do I dispute the charge on my card or will Sephora ship a replacement NOT through Ontrac?
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