Package arrived with open box and missing product

[alicialauu]

Hello, 

i just received my order today.

While the outer packaging did not appear to be previously opened, the Paula’s Choice box in the package was opened and the product is

Spoiler

missing. 

 

 

[DaneeBT]

@alicialauu sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[alicialauu]

I’m having troubles finding where to change my preference. The order number is  . Thanks! @DaneeBT 

[DaneeBT]

@alicialauu You can update your preferences (gear icon) on a browser. You will not have the ability to so on the app. Once you've updated your preferences, please send me a PM with the order number.

I've also removed your order number from your post. For future reference, we do not recommend posting any order or personal information publicly. Thank you!