Package Stuck at Awaiting Carrier Pickup?

[Teenie95]

I placed an order on the 9th, received a tracking number etc but I've noticed it's been stuck in awaiting carrier pickup for a while now.. I've never had this happen before and I just want to make sure I'll actually receive my order. 

[keelybt]

@Teenie95 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service