Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

PLEASE HELP!! I can't remove from my shopping basket!

I wanted to try a free sample promo but then when I got to the check out it said that there were difficulties with my order. When I went back to my shopping basket it said that one of my items were Canada Restricted and I had to remove it. The problem is, I can't. How can I remove it so that I can check out my other items?!

Re: PLEASE HELP!! I can't remove from my shopping basket!

I need help as well. Trying to delete a free mini dior foundation I added a while back but no matter what I do it doesn't let me. When I try to order it says that item has an error and needs to be removed first but I can't. Can someone help?

Re: PLEASE HELP!! I can't remove from my shopping basket!

@Anabel2b please try switching to the US side of the app, then back to the Canadian side. This can remove any possible out of stock items from your basket that might be contributing this issue.  Please click your name/photo icon, then scroll down to App Settings. Please click US, then switch it back to Canada. If the issue persists afterwards please let us know. 

Re: PLEASE HELP!! I can't remove from my shopping basket!

I sent you a private message

Re: PLEASE HELP!! I can't remove from my shopping basket!

I'm in the U.S. so I switched to Canada and then back to U.S. It deleted my regular item I had but the free mini Dior is still there and I can't remove it

Re: PLEASE HELP!! I can't remove from my shopping basket!

@Anabel2b sorry about that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

Re: PLEASE HELP!! I can't remove from my shopping basket!

can a reset be done to mine as well

Re: PLEASE HELP!! I can't remove from my shopping basket!

Hi @trinikrystle

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: PLEASE HELP!! I can't remove from my shopping basket!

The same problem here. Could you please help resetting the cart? Thank you! 

Re: PLEASE HELP!! I can't remove from my shopping basket!

@Tamara89m  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

Re: PLEASE HELP!! I can't remove from my shopping basket!

Can you reset my basket too please? Ended up with way too many of the same product in my basket. Thanks

Re: PLEASE HELP!! I can't remove from my shopping basket!

Hi @Toad22,

 

To remove items from your basket, please click "Remove" below the item. If you added multiple quantities of the same item, please change the quantity to 1 in the basket.

 

Warm regards,

Laurie 

Re: PLEASE HELP!! I can't remove from my shopping basket!

Can you please reset mine as well? I accidentally added a promo that I don't want and would like to add a different one.

Re: PLEASE HELP!! I can't remove from my shopping basket!

Hi @ckstone2

 

It looks like  you have placed your order successfully. Please send me a private message if you need assistance. Thanks! 

 

Best Wishes,

 

Janean

Re: PLEASE HELP!! I can't remove from my shopping basket!

The same thing has happened to me. Any chance you could clear my shopping basket as well?

Re: PLEASE HELP!! I can't remove from my shopping basket!

@ttvl I see that you have successfully placed your order. 

Hi mnd22. We've reset your shopping basket so you should...

Hi mnd22. We've reset your shopping basket so you should now be able to continue through Canadian checkout. To get a list of promotional offers that are valid for Canadian orders, we invite you to call us at 1-877-SEPHORA (1-877-737-4672) & select option 2 to speak with one of our Beauty Advisors. We hope this helps!

Anonymous Insider

Re: Hi mnd22. We've reset your shopping basket so you should...

Could I get mine reset too as well? I have the same problem. 😞 Thank you.

Re: Hi mnd22. We've reset your shopping basket so you should...

Hi @Anonymous,

 

I'm sorry for the delay in our response! I took a look further, and I see that you were able to successfully place your order. If any additional assistance is needed, please send me a private message with details. Thank you. 🙂

 

Best regards,

Laurie

Re: Hi mnd22. We've reset your shopping basket so you should...

I have the same problem,,please help...

Re: Hi mnd22. We've reset your shopping basket so you should...

I'm having the same problem. Can someone reset my cart as well? Thanks!
Conversation Stats
testing