Ouai Dry Shampoo Foam Exploded - 2nd Occurence

[rubythursday]

I stored my Ouai Dry Shampoo Foam upright and with the cap on in my open cosmetic bag on a shelf in my bathroom. After entering my bathroom multiple times this morning, I entered my bathroom at 1:05 PM to find that my Ouai Dry Shampoo Foam released all its product into my cosmetic bag and its contents, including my Mia Fit. This is the second time in which this product exploded after purchasing. The first time, the container was upright and not in use; it then proceeded to release all its contents all over my sink and floor. I am unclear as to why this product continues to explode and the damage it may have caused to my belongings. I am concerned that products I purchase at Sephora in the future may also be defective and cause damage to my belongings, as this is the second time this has happened.

[mari0805]

Not sure why but this is also my 2nd ouai dry foam and it has completely started exploding on its own and lose all the product!!!! The first time it happened, I thought the bottle I had was defective, but to have the second one do this in the same manner, well that's not even coincidental. 

Paying so much for a product such as this should NOT be happening! 

So disappointed and now I have no dry shampoo!!!!

[RaquelBT]

Hi @mari0805,

I sincerely apologize about this. I'll be sending you a private message shortly in regards to this. 🙂

Best Regards,

❤️ Raquel

[Peggymoto]

Hi, my ouai dry shampoo foam just exploded all over the bathroom. I took a video of it midway. Can I return it for store credit or something? Is there some where to post thisso the company can look into this? It emptied the whole can when I tried to use it tonight. Started foaming at the sides and then kinda exploded.

Spoiler

[RichardBT]

Oh no! @rubythursday

That shouldn't be happening. Can you please send me a private message with your order number so that I may look into this for you?

Cheers,

Richard