Orders taking forever to process (was told yesterday to call if my order didn't ship in 24 hours)

[XxTashaxTerrorx]

I have placed 3 orders in the past 24 hours. None of them have shipped. My friend who lives close placed the same order for the new Kat Von d palette and hers shipped within the same day! I'm a vib rouge and I phoned and was told to wait another 24 hours, after yesterday being told to phone TODAY to make sure everything was shipped. I was treated like garbage over the phone, and you guys have almost lost a vib rouge customer. The past three orders need to be processed and shipped asap. I've never had this problem before.

[LaurieBT]

Hi @XxTashaxTerrorx,

I apologize for the delay in response! Upon review, it looks like your orders have all shipped and that you were able to contact our Beauty Advisors for assistance. Please let me know if I can assist further!

Best regards,

Laurie