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Post in Customer Support
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San112358
NEWCOMER I Rouge
‎04-15-2023 07:44 AM
‎04-15-2023 07:44 AM

Orders canceled

Hi, my orders keep getting cancelled because of unauthorized payment issue. I tried several credit cards and I’m sure they were all valid. I’ve been ordering from Sephora using same payment method and address for years, and it’s really frustrating. The status of those orders were all updated as unsuccessful authorization. Any suggestion? Thanks!

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LaurieBT
MOD Rouge
‎04-15-2023 01:30 PM
‎04-15-2023 01:30 PM

Re: Orders canceled

Hi @San112358,

 

I'm sorry for the trouble with your orders! Please call 1-877-SEPHORA (1-877-737-4672) or chat with us online here > https://www.sephora.com/beauty/contact-us so an agent can look into this for you.

 

Best regards,
Laurie 

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  • ‎04-15-2023 07:44 AM
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