Order stuck

[scrufyhead]

Very disappointed, Sephora shipped my items out with Canada post when they knew they were going on strike ! My order is now stuck, and I can’t get a refund. The amount has been charged to my card and yet I have none of the items 

[Milagrosmc]

I order November 11 and until now did not get my order

[LaurieBT]

Hi @scrufyhead, I'm so sorry for the wait! We’re doing everything we can to minimize any delays, but for packages shipped via Canada Post, the exact timing is hard to predict. Rest assured, your order is more than likely just delayed. We recommend keeping an eye on your tracking information for the latest updates. Thank you for your patience during this time.