Order status delivered, but not received, and Sephora doesn’t take any responsibility as a sender

[khine2290]

My order status shows “

Delivered to Agent, Picked up at USPS”. But I never received it. When I contacted Customer Support, I got answer from Madeline that she would make a reshipment and asked me to wait for email from Sephora. Then in email, “Considering you have had multiple issues at this address, and we have assisted you in the past with either a replacement or a refund, we are not able to assist with a replacement or refund for this or any future order issues.

We welcome you to continue shopping with us, but if you place orders for delivery to this or other addresses, please note that this will be at your own risk.  We will not offer a replacement, refund or accommodation for any potential order issues. ” 

I have never requested a replacement or refund for this address before. They may have wrongly linked me with other people’s orders. As a rouge member regularly ordering multiple beauty items from Sephora, it’s disappointing.

[khine2290]

I have an update about my package. Though my order was shown by USPS-

Delivered to Agent, Picked up at USPS on

September 19, 2024, 7:32 am, I didn’t received it. USPS actually delivered it on 26th September then.

[keelybt]

@khine2290 I will be happy to take a look.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us privately on Facebook, Twitter or Instagram. 
 

[khine2290]

I have sent a message to you. I’m curious how you can help me with this.

[keelybt]

@khine2290 I'm not able to reply to your PM as you have not enabled them on your end. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.