Order modified and reward deleted

[lajnyc67]

I’ve had yet another frustrating online ordering experience today - in addition to the item I was purchasing, I chose the two samples I wanted plus a 100 point Reward. I added the item to my cart, then the Reward, clicked on the sample options at the bottom of the page and the ones I had just chosen were gone. I chose two others that I didn’t particularly want and checked out.  I received an order confirmation email including exactly what I had ordered, then a few minutes later received another email saying my order had been modified and the reward was no longer available. I used to really enjoy Sephora rewards and samples and their availability was quite reliable; these days, it’s truly hit or miss whether these “bonus” items will be included in an order regardless of an order confirmation. 

[DaneeBT]

@lajnyc67 sorry to hear about this. It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[lajnyc67]

Thank you for your reply - my order number is .

[DaneeBT]

@lajnyc67 Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!