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Post in Customer Support

Order cancellation refund

I placed an order and cancelled it 15 minutes later as it needed to be modified but the money left my account and has not returned yet.


Re: Order cancellation refund

@Luciforeal If your order was cancelled, you were not charged and the pending authorization should be released within 1-7 business days, depending on your financial institution. 

Re: Order cancellation refund

I cancelled an order 2 minutes later it was made and funds were taken out of my account, will I get my refund??


I also tried to contact customer service via email, I havenโ€™t gotten any reply yet.. 

Re: Order cancellation refund

Hi @Teutonic If your order was cancelled, please rest assured we have not charged you for it. What you are seeing is likely a temporary pending authorization. I'll send you a PM to further assist! 

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