Order canceled because we were unable to confirm your payment information

[Bylinas]

Hello, I placed an order and I bought it through Paypal, but I received an email telling me that it was cancelled bc they were unable to confirm my payment information,

I dont know what happened since the payment went through my account...

PLEASE HELP!

[LaurieBT]

@Bylinas, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!