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Post in Customer Support
mfrango
NEWCOMER I Rouge
‎11-10-2017 08:51 PM
‎11-10-2017 08:51 PM

Ontrac is the worst

I placed a large order during the VIB Rouge sale. It was split into 2 shipments, one shipment was supposedly delivered today according to their tracking. I was home all day and never received the package. This is the second time i've had issues with Ontrac. I checked my neighbors, all around my property and even my postal box. What do i need to do to get a replacement or refund? This was a good chunk of money I spent, I really wish Sephora would stop using this company. update: received package Sat., even though the delivery info says Friday. This company has bad business practices.
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  • ‎11-10-2017 08:51 PM
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