Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Ontrac is the worst

I placed a large order during the VIB Rouge sale. It was split into 2 shipments, one shipment was supposedly delivered today according to their tracking. I was home all day and never received the package. This is the second time i've had issues with Ontrac. I checked my neighbors, all around my property and even my postal box. What do i need to do to get a replacement or refund? This was a good chunk of money I spent, I really wish Sephora would stop using this company. update: received package Sat., even though the delivery info says Friday. This company has bad business practices.
Conversation Stats
  • 0 replies
  • 298 views
  • 2 Hearts Given
  • 1 Contributors
testing