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Post in Customer Support

Online Order

I’ve made 2 online orders in the last month and each time I was missing the 2 free samples offered at checkout. I’m not sure if maybe they don’t do that anymore or if they were sold out or something! 

Re: Online Order

@1621 I will send you a PM to help 

Re: Online Order

Hi, I just experienced the exact same thing, didn’t get any samples in one order, and a sample beard cream in another. I don’t have a beard. It was quite disappointing. 

Re: Online Order

Hi @maddiefar,


I am sorry about that. I will send you a private message so I can assist you. Thanks! 


Best Wishes,



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