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Post in Customer Support
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Online Order Arrived Damaged

I ordered online some skincare products and when it arrived today, one of the bottles was completely smashed and all of it soaked the entire box. Is it possible to get a replacement? Thank you in advance for any help!

 

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Re: Online Order Arrived Damaged

Hi @geng4r

 

Sorry to hear that! I see that Janean received your private message and will be responding as soon as she is able to.

 

Always,
Danee

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