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Post in Customer Support
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OnTrac didnt even try to deliver

Is their anyway to make sure OnTrac is NEVER used again to deliver my packages?

I waited ALL day (almost 9 hours) staring out a window waiting for my package. Zero OnTrac vehicles came by my apt so there wasn't even an attempt to deliver. After checking the shipping status several times today it finally updated with "Redeliver next business day" at 8:17pm ,So I called OnTrac to find out what was up and to let them know not bothering to even try to deliver is unacceptable, that I have a life and things I needed to do. I was RUDELY given the choice to sit and wait for redelivery next business day with NO guarantee that the driver wont skip delivery again, Run my errands and such they'll leave it outside (which means it WILL stolen as package thief is a problem in my building) If they actually attempt to and I'm not home or to drive 50 miles to Seattle to pick it up and drive 50 miles back home.  when I said I didn't like those choices, OnTrac told me to "Take it up with Sephora" and I said "I will,since you were no help and I'm hanging up now". Please No more OnTrac shipping..

 

 

6 Replies

OnTrac didnt even try to deliver

What part of the country is OnTrac in? These horror stories made me hesitant to sign up for Flash, but since I have, all my packages have come UPS, so I'm guessing OnTrac is not in the Midwest.

I'm west coast, and I did the beta for flash and it was f...

I'm west coast, and I did the beta for flash and it was fantastic! Then they switched to OnTrac from UPS and all deliverys went to crap so it's the reason I refused to renew Flash.

Re: OnTrac didnt even try to deliver

Hi @shellyhb,

 

I am sorry to hear that you did not receive your package. I will send you a PM for further assistance. 

Best,

Zakiya

Well my package showed up yesterday while I wasn't home a...

Well my package showed up yesterday while I wasn't home and seems to have wandered off, I've asked neighbors if anyone has seen it and they all seem clueless..

Re: OnTrac didnt even try to deliver

OnTrac is notorious for this. They marked my shipment as “delivered”, I have cameras in front and a doorbell camera, they were never here. I think they pre scan packages so it looks as though their delivery times are met and places like Sephora continue to use them, then they deliver at their convenience or not at all. I hope you get your package, but don’t waste your time waiting on them. 

My apartment building management refuses to accept packag...

My apartment building management refuses to accept packages for anyone and package theft for anything left at anyones doorway is extremely high (and pathetic for a secure building). I hope you have some luck with your 'delivered' package.
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