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Post in Customer Support

ORDER CANCELLED due to UNSUCCESSFUL AUTHORIZATION

Hi,

 

I am trying to place an order, but at the end it says order cancelled due to unsuccessful authorization. I have tried to place this order 5 times thinking it might be because of technical issues, maybe my laptop or the website. I have still not succeeded in placing this order!

I tried to make an order back in August with the same credit card. It was the same exact situation and I was never successful in making any order on the Sephora website. I have been using this credit card for a while and it has never had a problem- only on the Sephora website! I have used this card recently and it works fine. What is the problem?

Thanks! 

Re: ORDER CANCELLED due to UNSUCCESSFUL AUTHORIZATION

I am sorry you are having difficulties placing an order.

 

I suggest calling 1-877-SEPHORA and they should be able to help you.

 

I hope you are able to get your order placed.

 

Happy Holidays,

 

Jill

Re: ORDER CANCELLED due to UNSUCCESSFUL AUTHORIZATION

Hi hanahanah,

 

I'm sorry to hear that! I will send you a private message right now so that we can discuss this in further detail. Please respond when you can. Thanks!

Whimsically yours,
Janine

Re: ORDER CANCELLED due to UNSUCCESSFUL AUTHORIZATION

Call and place order by phone. I traqnspose numbers and forget my middle initial on the cards sometimes. Also the address must be exactly the same.
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