Unable to cancel order just placed
Hey I'm trying to cancel an order I placed about 25 mins ago. I have
been trying to cancel it since right after I placed the order because
it’s the wrong product. I keep getting "Sorry, we are not abl...
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Order Cancellation
Hi, I tried to cancel an order after the order confirmation, and it
keeps showing an error message even though more than ten minutes have
passed. Please can I get some help with this issue?Thank you!
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Re: Order Cancellation
Hiiiii would you mind if I ask how you resolve this issue? 🙂 I got in
the same situation here.
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Gift Card Scam
I got a Sephora gift card on March 13th valued at $100. I had scratched
the back and there was only 4 digit PIN code, this meant I could not use
the card online so I went in store. When I went in stor...
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Try to cancel a wrong order
Hi I'm trying to cancel an order I placed about 10 minutes ago since I
forgot to put the promotion code in. However the cancelation couldn't go
through since the message "Sorry, we are not able to can...
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Re: Over scratch pin
Hi @highfills7, Sorry, we don't have a way to provide a new pin. I'll
send you a message shortly. Best, Laurie
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Re: Over scratch pin
Hi @stevelewis7, I'm sorry for the trouble with your gift card! If the
pin has been scratched off, you can still redeem it in a Sephora store,
as the store will just need to swipe it. Warm regards, Laurie
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Can’t add birthday gift to cart
The add to basket is greyed out when I try to redeem any birthday gifts.
It’s not letting me select anything, it’s within 24 hrs of my birthday
so the time limit is okay. I need help adding to basket
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Sephora inside JCPenney Scent Voucher
Found an old scent voucher from a perfume pack my mom gifted me a couple
years ago. Took it to where Sephora used to be in JCPenney, where they
sent me to Sephora in Kohls, who then sent me back to JC...
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Review Error
I posted a review on April 11th for Valentino Donna Born in Roma Green
Stravaganza Eau de Parfum The review has not posted. I've tried to
resubmit it a couple times but I get an error message to try a...
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Didn’t receive free samples
Didn’t receive 2 free samples with my order, only received one! Why does
this keep happening with all my orders lately!!? #freesamples
#customersupport
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Re: Didn’t receive free samples
I just got my package today and also didn't get my samples. So bummed, I
was really looking forward to trying them out 😞
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Re: Didn’t receive free samples
It has been happening a lot to me as well including both samples I was
to receive today. It would be nice if customer service/shipping just
said they ran out of the item selected and added in somethin...
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Re: Didn’t receive free samples
Hi, I didnt receive my free samples with my last order. I was really
looking forward to trying these products out 😞 Is there any workaround?
😞
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Customer support
I picked up an order from Walgreens tonight and it was missing a pressed
powder blush from Rare Beauty in the shade “happy”. I was charged for
it. I wanted to get an update on whether the product was out of stock or
what the issue was. thank you.
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Re: How do I change my birthday?
Hi @xeemx, Happy early birthday! We've updated this for you. You might
need to sign out and sign back in to see this update reflected. Best
regards,Laurie
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Re: How do I change my birthday?
Hi. Mine birthday is 25th May but it says November 17. Maybe i created
account in November. Was not aware of birthday gifts. How to update it?
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Order is missing
I placed an order during the sale using a 20% off code my friend gave me
but I have not received my order. I'm extremely disappointed not only
that my order was not delivered to me, but that when I co...
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