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Post in Customer Support
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Not exactly what I wished for...

I am little disappointed that I didn't get the samples that I ordered. I like sephora but not completely happy with this change. At least let girl know a sample was out of stock ahead of time.

Re: Not exactly what I wished for...

Hi @Addiecbl,

 

I am very sorry about that and understand that this can be disappointing. We will send substitutions for when samples go out of stock. I will forward your feedback to the appropriate department. Thank you for understanding! 

 

Best Wishes,

 

Janean

Re: Not exactly what I wished for...

I feel lucky if I get ONE of the THREE samples I picked.

dude this happened to me with my last couple orders!! The...

dude this happened to me with my last couple orders!! Then the most recent one I recieved no samples! super unhappy

RE: dude this happened to me with my last couple orders!! The...

Jeeze that blows. They should have emailed you or something.

RE: Not exactly what I wished for...

This happens to me EVERY time I order last time i got 3 of the same samples and it wasn't even one that I chose

RE: Not exactly what I wished for...

This also happened with my last two orders... it's a bummer because i really want to try those samples and potentially buy them. I hope Sephora gets it together soon =[

RE: Not exactly what I wished for...

Right! Like i legit was wanting to try the perfume sample for Dior to see if the scent would go well with my body chemistry. Seriously Sephora get it together...
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