Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Customer Support

No shopping online with store credit?!

My nearest Sephora is over an hour away, but today I was in the area and had to make a return. I got a store credit and instead of looking around the store, I figured I could just look at everything online. Well I decided on what I wanted (online only, of course) then I saw store credits don't work online. Is there anything that can be done so I can shop online? I can't go to my nearest Sephora just whenever! It's absolutely ridiculous! Is my money just going to go to waste because I threw out my receipt too soon?!

Re: No shopping online with store credit?!

Hi Lovkat,


The store merchandise credits can be used in our stores only and they cannot be exchanged for black gift cards. Returns w/o a receipt are issued a white merchandise card.

<3 Melissa

Re: No shopping online with store credit?!

So essentially anything that isn't in my nearest store I can't get? Sephora needs to rethink their policy; I've always been a loyal customer, but I think I'm going to have to start going somewhere else!

2 Replies
Conversation Stats
  • 2 replies
  • 2 Hearts Given
  • 2 Contributors