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Post in Customer Support

No samples & No Bonus item

Repeat issue for me this year.Very disappointed. No samples listed, none included but website says samples were shipped. I placed this order to get Bonus Item and am so frustrated since I called this week and rep advised I would get samples and bonus item requested since "they were in stock at the time I placed them in my cart". Truthful communication and transparency around unfufilled items is needed.

Re: No samples & No Bonus item

Hi bakvirgoirl,


I'm really sorry to hear your samples were missing from your recent online order! I'm going to send you a PM to assist you further.




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