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Post in Customer Support
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No samples again and it’s not even the busy sale season!

I placed two orders and chose different samples for the 4 items.  All 4 samples are not available and the person couldn’t be bothered to pack in something similar in the category?  Sometimes we give them reasons like it’s the Rouge sale and they’re swamped or it’s the sale and there’s a super high volume of orders and really, there’s zero samples in the entire warehouse.  I placed the orders when there’s no sales going on.  What’s the reason for neglecting to include 4 little samples to keep customers happy?  It’s really the little things that keep a customer happy or to show their loyalty is appreciated.  Again, disappointed in Sephora.

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Re: No samples again and it’s not even the busy sale season!

Hi @IceChic,

 

I am sorry abut that. We appreciate the feedback. I will send you a private message.

 

Best Wishes,

 

Janean

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