No recent order showing

[Anonymous]

I ordered from sephora.com yesterday and received my confirmation email. But when I went to check if it shipped not only does it say my order number is invalid but it also doesn't show any recent orders when I go to my account. I know yhe purchase went through because it's pending on my debit card and I received the confirmation. So how do I see my recent orders or track the purchase?

[Anjvm]

I also have this problem!

[PenelopeBT]

Hi @Anjvm,

Please send me a private message with your registered email address for further assistance.

Best,

Penelope

[iRaquel21]

I’m having the same problem. It’s been over 48hours since I have placed my order and I have yet to receive any information regarding shipping. I went to the Sephora website and nothing shows up for “recent orders”, I cant track anything. My charge is pending and I did receive a confirmation email when I placed the order. 

[LACEYSTACKHOUSE]

I’m having the same issue! I ordered something on Monday and it’s Wednesday about to the Thursday and it says it was supposed to be shipped and at my door today but nothing is appearing in my recently ordered and I only got the email saying my order went through I never got any other email regarding my package.

[LaurieBT]

Hi @LACEYSTACKHOUSE,

I’m sorry to hear this! I’ll send you a message shortly.

Best regards,
Laurie

[keelybt]

@iRaquel21 I will look into this for you and send you a PM with more information. 

[newtonilama120]

I’m having this problem too!

[JaneanBT]

Hi @newtonilama120,

I will send you ya private message so we can further assist you. Thanks!

Best Wishes,

Janean

[TRDAline]

I’m having the same issue as well.

[ZakiyaBT]

Hi @TRDAline,

I will send you a PM for further assistance. 

Best,

Zakiya

[Beeziebaby]

I’m currently having this problem!

[JaneanBT]

Hi @Beeziebaby, 

I will send you a private message so I can look into this for you. Thanks! 

Best Wishes,

Janean

[Maddieso]

Hey, I'm having this problem as well

[Anonymous]

Same, where can I get the status?

[ZakiyaBT]

Hi @Maddieso,

I will send you a PM for further assistance. 

Best,

Zakiya

[Maddieso]

Thanks 🙂

[kevinbt]

Hi @Anonymous, I am sorry to hear that! I am sending you a private message to help. 

Regards, 

Kevin