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Post in Customer Support

No email confirmation on guest checkout

I placed an order under guest checkout on 11/24 by apple pay as I hadn’t yet created a Sephora account. I have not yet received a confirmation email and there are no existing orders under the recent orders section of my account. However, I have been charged on my bank account. Because of this, I don’t have an order number or a way of finding out when my order will be shipped, or if it’s even gone through at all. Please advise, thank you!

Re: No email confirmation on guest checkout

Hi @Xiaoronghubob,


I'm sorry for the trouble and I'm happy to check on this. I’ll send you a message shortly. 




Re: No email confirmation on guest checkout

I ordered a E gift card today 02/26 and as I was checking out, an error message popped up and said I wasn’t charged, but my credit card statement is showing that I was charged for the E gift card today.

Re: No email confirmation on guest checkout

@stefffletcher  Oh no! All eGift Card purchases are made through our third party, CashStar. Please contact CashStar directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at for further assistance. Thank you!

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