No confirmation e-mail or number? Money taken

[Jschlenker]

Placed order this afternoon 7/31/2021 using Paybright. All processed through and when it prompted me back to the Sephora website after completing the Paybright process, it just went back to the home screen. Have yet to receive any confirmation e-mail, nothing in recent orders/purchases to show BUT the charge for the order is showing on my debit card! 

[Jschlenker]

Placed order this afternoon 7/31/2021 using Paybright. All processed through and when it prompted me back to the Sephora website after completing the Paybright process, it just went back to the home screen. Have yet to receive any confirmation e-mail, nothing in recent orders/purchases to show BUT the charge for the order is showing on my debit card! 

[adriamoooo]

Did Sephora sort this out for you I’m having the same issue on a large purchase 

[LaurieBT]

Hi @Jschlenker,

I'm happy to check on this and I'll send you a message shortly.

Warm regards,

Laurie

[wt00]

Can you also message me I'm having the same problem?

[LaurieBT]

Hi @wt00,

I'm happy to check on this and I'll send you a message.

Best,

Laurie