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Post in Customer Support

No Emails Issue - This Should Be Brought to Sephora's Attention

After skimming through the posts on this site, I see that I am not the only one with this issue.

 

Here's my scenario: I've been a Beauty Insider since 2008 and have had the same email up until Dec. 2010. I changed from Yahoo to Gmail. Since the changed two things happened: I became a VIP member and the emails stopped coming. The catalogs stopped coming in the mail also. I've emailed Customer Service a few times and have spoken with a Sephora rep in the store. Each time they reset my email and said I should be fine. Yet I am still not receiving emails. The only thing I received from Sephora was the Chic Week coupon which seemed like it was only for VIP members but in fact was for anyone who is a Beauty Insider ( I saw online ads on nearly every beauty blog and YouTube). 

 

I feel like I have missed out on major news, deals, sales, and other perks Sephora has to offer; especially since being VIP means you're getting "the best" deals than if you were a Beauty Insider. I do believe that this issue should be brought to Sephora's attention. A simple "reset" of the email or calling the 1-800 number will not work. I hope that whoever sees this post informs the key people of Sephora that there is a problem with email subscriptions and it's not just one or two people but many.

 

Thank you

I've had the same issue, only for years and years. I had...

I've had the same issue, only for years and years. I had to contact them several times last year, and I don't think I've even received one catalog in the mail this year (and it's August). Do they even make them anymore? I do get emails, but mostly the ones that tell me to go shop because they're things in my cart. Nice try, Sephora. 

Re: I've had the same issue, only for years and years. I had...

Hi Starshinegloss,

Our seasonal catalogs are now released electronically and we no longer have paper versions to send out via mail. The new electronic catalog is environmentally friendly, and ensures that all of our clients are able to access it quickly and easily. We understand it is a big change for some clients and sincerely apologize for any inconvenience this causes.

You are able to view the latest catalog here> http://www.sephora.com/contentStore/mediaContentTemplateNoNav.jsp?mediaId=15200045

xo, Mia

same to me. no gift card , no birthdaygift no offers and...

same to me. no gift card , no birthdaygift no offers and and still buy and buy, now i have a new ulta next home.....i have some years like a beuty insider but i never receive nothing i never receive my philosophy soap im just ask yhe last time and they gave me a mini bottle a soap and she dont say i was a vip and say she cant check thoses thing....

the same EXACT thing happened to me. Ive been a BI since...

the same EXACT thing happened to me. Ive been a BI since 2008 and once I became a VIB I stopped getting anything at all Smiley Sad

Did anyone get this fixed?

It could also be a filter in gmail.  Have you seen any of...

It could also be a filter in gmail.  Have you seen any of the sephora e-mails redirected to the spam box? 

 

This is what is in the header lines for my gmail (removed name for privacy purposes):  

gmailheader.jpg

(If that image gets resized to barely visible, it is available in my Sephora profile public images)

 

So if you do find it in that box, make sure to add the right e-mail address to your contact box.  If that does not help, don't hesitate to also contact gmail in regards to your issue. Hopefully Keelybt can help you as well.  (:

 

Hope that helps. 

Re: It could also be a filter in gmail.  Have you seen any of...

@ran8- Excellent call out! Spam filters can cause this issue in some cases. To avoid, add Sephora@shop.sephora.com to your contacts. Smiley Happy
XO,
Olivia

Hi Isephora.  Sorry to hear you haven't been receiving ou...

Hi Isephora.  Sorry to hear you haven't been receiving our promotional emails.  I will be happy to research it further for you.  I will message you privately for more information.

Re: Hi Isephora.  Sorry to hear you haven't been receiving ou...

I am just another of the many this has happened to. Have been a beauty insider for years and have simply stopped receiving e-mails, despite being subscribed.
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