Review Error
I posted a review on April 11th for Valentino Donna Born in Roma Green
Stravaganza Eau de Parfum The review has not posted. I've tried to
resubmit it a couple times but I get an error message to try a...
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Didn’t receive free samples
Didn’t receive 2 free samples with my order, only received one! Why does
this keep happening with all my orders lately!!? #freesamples
#customersupport
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Re: Didn’t receive free samples
I just got my package today and also didn't get my samples. So bummed, I
was really looking forward to trying them out 😞
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Re: Didn’t receive free samples
It has been happening a lot to me as well including both samples I was
to receive today. It would be nice if customer service/shipping just
said they ran out of the item selected and added in somethin...
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Re: Didn’t receive free samples
Hi, I didnt receive my free samples with my last order. I was really
looking forward to trying these products out 😞 Is there any workaround?
😞
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order cancelled
So i placed my first online order and it said it was confirmed. i got my
confirmation email, a text saying the money was spent, checked my bank
account and the money said it went through. i checked my...
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Re: order cancelled
@emerievh @Looks like your order was canceled because the items you want
are out of stock.
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Customer support
I picked up an order from Walgreens tonight and it was missing a pressed
powder blush from Rare Beauty in the shade “happy”. I was charged for
it. I wanted to get an update on whether the product was out of stock or
what the issue was. thank you.
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Re: Customer support
Hi @Alllexxandra Sorry for the confusion. If you are referring to a
Sephora order, I'll send you a PM.
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Samples missing again
Again my delivery came without the samples and the special offers for a
minimal amount of money spent. So i don't get how that works If I spend
that amount without my special offer. And I really want it.
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Re: How do I change my birthday?
Hi @xeemx, Happy early birthday! We've updated this for you. You might
need to sign out and sign back in to see this update reflected. Best
regards,Laurie
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Re: How do I change my birthday?
Hi. Mine birthday is 25th May but it says November 17. Maybe i created
account in November. Was not aware of birthday gifts. How to update it?
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Restock the Haircare Besties Set
My queens at Sephora need to restock the Sephora Favorites Clean
Haircare Besties set I legit had it in my cart for two weeks and then on
day one of the VIB + regular member sale it sold out 😭 atp I’...
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Re: Restock the Haircare Besties Set
Hi @Olenaaaaa I'm so sorry about that! I don't have information if or
when we will be restocking this set. But I suggest checking back on our
site or with your local Sephora store to see if they have it available.
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Gift Card Scam/Fraud
I was given an $150 gift card and did not try to use it until April 5th.
However upon use, the balance was $0. After contacting the # on the
back, there were transactions found from March 10th. After ...
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Wrong Birthdate
Hey, my birthday on Sephora is completely wrong my actual birthday is
September 20,2006 pls help
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W2
Hi I was an employee at Sephora last year. I left before my Dayforce
account could be fixed. I cannot login and I cannot remember my employee
numbers. I never received my W-2 paperwork through the mai...
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Re: W2
@Elsyita I'm sorry to hear that! I will send you a PM.
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Re: W2
Hi! Are you able to help me? I never received my w2 and can’t access
dayforce
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Re: W2
@mkdominick I will send you a PM.
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Re: W2
Hi, could I get assistance as well. I'm a former employee from 2023
trying to access my w2. Thank you!
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Re: W2
@ericike31 I'll send you a PM.
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Afterpay at checkout
Hello, Been trying to checkout with Afterpay and I cant! The area is
greyed out! Would you know why? Please help! This is soooo annoying!
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Lost Points
I’m so disappointed in Sephora. I’ve been shopping at my local store for
10 years and had collected thousands of points. Now they’re gone and I
only have 72. So much for brand loyalty. I’ll be shoppin...
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Re: Lost Points
I just realized that I lost all my points too... I had over 10k points
and was saving to use them as well. Sooo disappointed Sephora made this
decision to expire points just cause we're not active for...
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Re: Lost Points
Me too! Total disappointment and frustration is what I feel in this
moment after realizing the recent removal of almost 3000 reward points
from my Sephora account. 😞 I was saving my points to use the...
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