Need to order online due to fragrance allergy but gift card is defective

[Caribdreamer]

My husband gave me $200 gift card to use online for our anniversary. I’m severely allergic to fragrance and can’t go inside your stores. I order online for that reason and because products/packaging shipped online typically don’t smell like perfume. I buy only fragrance free cosmetics. Even packaging from inside stores contaminates my products. Sadly, the gift card he gave me purchased from Sephora inside Kohl’s had a defective security strip and it tore off my PIN. I really need to purchase online. I still have original receipt from gift card. Can you please help me use my gift card online? This is a serious medical condition. Thank you.

[LaurieBT]

@Caribdreamer, I received your private message but I'm unable to respond as your messages are turned off. You can adjust your private messaging preferences in your Community settings. Thank you!

[Caribdreamer]

Can you please give me specific instructions on how to turn on message notifications? My App shows that I have everything allowed. I’ve spent hours trying to figure out how to do this so I can talk with you about my problem. Your assistance is appreciated. Thank you! Sondra

[LaurieBT]

@Caribdreamer, please try using the web browser or mobile browser, rather than the app. From the Community home page, please navigate to the settings icon where you can adjust your preferences. 

[LaurieBT]

Hi @Caribdreamer,

I'm sorry to hear this. It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact Kohl's customer service at https://cs.kohls.com, or our live chat at https://www.sephora.com/beauty/contact-us, or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie