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Post in Customer Support
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Need help linking BI card to online account

Hello, I have a physical BI card I’ve been using for awhile and when I try to make an account with my email I get the message “please pass BI account information to the ATG ID” Please help!

Re: Need help linking BI card to online account

@Anonymous,

 

I am going to send you a message shortly to link up your accounts.

❤️ Melissa

Re: Need help linking BI card to online account

I am having the same problem please pass BI account information of the ATG ID

Re: Need help linking BI card to online account

Hi @edenattias,

 

I'll send you a private message to help! 

 

Warm regards,

Laurie

Re: Need help linking BI card to online account

Hi @cocoshanel05

 

I am so sorry to hear this! I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: Need help linking BI card to online account

I’m having issues with this too!! Please help!

Re: Need help linking BI card to online account

@Maliske2003 I will send you a message to help.

Re: Need help linking BI card to online account

I’m having the same issue, first it doesn’t want to scan the card and then I get the error message when I try to create the account, please help!!!

Re: Need help linking BI card to online account

@NuggertonFloofy I will send you a message to help. 

Re: Need help linking BI card to online account

I keep getting the atg error too and it won’t scan my card! Please help!!!!!

Re: Need help linking BI card to online account

Hi @Abyers,

 

I'll be sending you a private message shortly to gather more information, so I can assist. 🙂 

 

Best Regards,


❤️ Raquel

Need help linking BI card to online account

If you're using the app, you can scan the card with your phone, or simply input your email! It will already be attached from when you signed up in store.
Anonymous Insider

Re: Need help linking BI card to online account

I have the same problem. Someone help!

Re: Need help linking BI card to online account

@Anonymous,

 

I am going to send you a message now to help with your accounts!

❤️ Melissa

Need help linking BI card to online account

I'd like to know this too! I've been shopping here for years and have never figured out how to connect them.

Re: Need help linking BI card to online account

Hi @RandiDoodle I'll send you a message to help with this. 

Anonymous Insider

Re: Need help linking BI card to online account

I’m also getting the “please pass BI account information to the ATG ID” error pop up. Please help!!!

Re: Need help linking BI card to online account

@Anonymous,

 

I am sending you a message to help with this.

❤️ Melissa
Anonymous Insider

Re: Need help linking BI card to online account

I’m having this problem too, please help!

Re: Need help linking BI card to online account

Hi @Anonymous,

 

Please send me a private message with your Beauty Insider card number and registered email address, and I'll be happy to assist you. 🙂

 

Best regards,

Laurie

Anonymous Insider

Re: Need help linking BI card to online account

I am having the same issue. Please help

Re: Need help linking BI card to online account

Hi @Anonymous,

 

I'll take a look, and I'll send you a private message to assist shortly.

 

Best regards,

Laurie

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