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Post in Customer Support
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Need help linking BI card to online account

Hello, I have a physical BI card I’ve been using for awhile and when I try to make an account with my email I get the message “please pass BI account information to the ATG ID” Please help!

Re: Need help linking BI card to online account

Hi @karrla,

 

I am sorry to hear that you are having trouble with adding your Beauty Insider card. I am going to send you a PM, so that I can help you with this!

 

Best,

Zakiya

Re: Need help linking BI card to online account

I'm having the same issue - I tried to make an account using my card and was getting the error "Please pass BI account information of the ATG ID".

Re: Need help linking BI card to online account

Hi @SamBosarge,

 

I'll be sending you a PM shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel 

Re: Need help linking BI card to online account

Hello! I’m having the same issue when I try to set up my account on my phone with my beauty insider card. I registered for a BI account in store. Help!

Re: Need help linking BI card to online account

Hi @czyl,

 

I'd be happy to help. Please send me a PM with your BI card number and registered email address. 

 

For faster assistance, please call us at 1-877-SEPHORA. 

 

Bisous, 

 

Sian

Re: Need help linking BI card to online account

Hi, 

my mom is having the same issue. She has never had an online account and is trying to create one with her card but it says “please pass BI account information of the ATG ID” when she tries to create a password. Any suggestions? 

Re: Need help linking BI card to online account

Hi @hani98,

 

I'll be sending you a private message shortly to assist. 🙂

 

Happy Holidays,

 

❤️ Raquel

Anonymous Insider

Re: Need help linking BI card to online account

It’s saying the same thing for me, I entered my card number but the card I have is under a email I no longer have and I tried to sign in on the app and it’s telling me “please pass BI account information for the ATG ID” please help

Anonymous Insider

Re: Need help linking BI card to online account

I’m having the same problem. Please Help?

Re: Need help linking BI card to online account

Hi @Anonymous,

 

I can assist you with this! I'm sending you a PM now.

 

Always,

Danee

Anonymous Insider

Re: Need help linking BI card to online account

Hi! I’ve accumulated quite a few points on my physical BI card but when I try linking it to my account or using it to create a new one, I get the same message about the BI information 

Re: Need help linking BI card to online account

@Anonymous,

 

You will not be able to link your accounts on your own however, I am sending you a message to help!

❤️ Melissa

Re: Need help linking BI card to online account

I am having the same problem! Please help!

Anonymous Insider

Re: Need help linking BI card to online account

Same problem! Could someone help?

Re: Need help linking BI card to online account

Hi @Anonymous,

 

I am going to send you a message to help link up your accounts!

❤️ Melissa
Anonymous Insider

Re: Need help linking BI card to online account

Hi I'm having the same issue!

Re: Need help linking BI card to online account

Hi @Anonymous,

 

I will send you a private message so that I can further assist you. Thanks! 

 

Best Wishes,

 

Janean

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