| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
I didn’t receive free samples
Hi, I put an order in recently and I was supposed to get a free sample
with a $30 order and 2 other samples that were put into my cart. Thanks
in advance for your help.
0
1
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
0
3
| 0 Hearts
|
3 Replies
|
Re: Need to Delete Review
Hi! Can you help me delete my review for the benefit badgal bang
mascara? I wanted to edit it. Thanks!
0
1
| 0 Hearts
|
1 Reply
|
Re: Need to Delete Review
Hi @laurentreinen, This has been removed, and it will come down from the
site within 48 hours. Thank you! Best, Laurie
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
0 Replies
|
Awaiting carrier pickup
I placed an order and the estimated delivery date is today. A tracking
number was provided but for two days now it has just said Awaiting
Carrier Pickup. Is my order sitting on a shelf somewhere, or d...
0
1
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
2 Replies
|
Re: Product review program
@AKPASSI We appreciate your interest in our company, however, at this
time, Sephora does not provide free samples or product for the purposes
of being reviewed on YouTube, blogs, or other social media...
0
1
| 0 Hearts
|
1 Reply
|
Re: Product review program
Thank you so much! I love sephora products. I use them all the time but
I never did product review. I just came across this that’s why I thought
I should share my views. No worries, I am not blogger e...
0
0
| 0 Hearts
|
0 Replies
|
Why does Sephora keep cancelling my order?
I've tried to order twice from Sephora today, both times for a small
(~30 dollars) order. Both times the order was cancelled and I received
no notification as to why. My questions:1. Why were these ca...
1
2
| 1 Hearts
|
2 Replies
|
Re: Why does Sephora keep cancelling my order?
Same, you're not alone - and tons of other people have posted here and
on reddit with the exact same problem. Sephora clearly needs to do
something as this is clearly a large issue.
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
0 Replies
|
Sephora canceled order with no notification
I placed a large order and Sephora cancelled it and never notified me. I
called and they said they had to verify my information which I did. They
have still not reordered and my money has NOT been ref...
1
2
| 1 Hearts
|
2 Replies
|
Re: Sephora canceled order with no notification
Yes, this just happened to me, and I just joined here to post about it.
There's clearly something afoul for this many people to be having the
same problem. I've read lots of complaints that are similar here and on
reddit.
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
0 Replies
|
Canceled order no explanation
I placed an order with my 20% code and 3 gift cards and the rest on my
Mastercard. Five days have passed and log in to Sephora.com and see my
order was canceled. I called customer service and they sai...
1
2
| 1 Hearts
|
2 Replies
|
Re: Canceled order no explanation
Same! I just posted about the exact same thing (joined this forum just
so I could put it out there). It's a crappy way for them to do business,
particularly given we've had no problems before!
0
0
| 0 Hearts
|
0 Replies
|
Re: Canceled order no explanation
@juju9019 I'm so sorry for the confusion! It can take 1-3 business days
to be reviewed and you will receive an email once that has been
completed.
0
0
| 0 Hearts
|
0 Replies
|
App is not working canada
My app is asking for my address and won’t allow my to enter a Canadian
address for shipping! Therefore I cannot order anything
0
1
| 0 Hearts
|
1 Reply
|
Re: App is not working canada
@MissAlldiva It sounds like you may be on our US site. You can switch
the country by going to your profile and selecting app settings.
0
0
| 0 Hearts
|
0 Replies
|
Changing shipping address
I emailed the CustomerService@beauty.sephora.com about the shipping but
how long does it take for them to see that? Will they ship out the order
before then? Does anyone know a way I can change the ad...
0
1
| 0 Hearts
|
1 Reply
|
Re: Changing shipping address
@Xylylene We aren't able to make any modifications once your order is
submitted. I will send you a PM for more information.
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
Cancel order
I just placed an order and I’m unable to cancel
0
1
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
0
6
| 0 Hearts
|
6 Replies
|
Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
0
2
| 0 Hearts
|
2 Replies
|
Re: Offer available to select BI members
I think there is a misunderstanding in communication. I wasn't asking
about the Friends and Family promo code. I tried to apply another promo
code from a few days ago, but it still didn't work, so I s...
0
1
| 0 Hearts
|
1 Reply
|
Re: Offer available to select BI members
Hi @YAMYAMING, I apologize for the confusion on my part and thank you
for clarifying! I'll send you a message for more information shortly.
Best regards,Laurie
0
0
| 0 Hearts
|
0 Replies
|
| 0 Hearts
|
2 Replies
|
| 0 Hearts
|
1 Reply
|
| 0 Hearts
|
0 Replies
|
Major Disaster Disappointment
Got my order in today and more than half my GWP spilt… my so special
reason I ordered and spent $40+ was for the Sol de Janeiro GWP and it
spilt in my package and ruined my other products… so I am def...
0
2
| 0 Hearts
|
2 Replies
|