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Post in Customer Support
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My points are not showing up anywhere online, on my app - what's going on?

I went online to see how many points I had and it says 0. I went onto my Sephora phone app - it says 0. Not sure what is going on. I'm trying to reach Rouge member status and this is really killing my chances. Help!!

Re: My points are not showing up anywhere online, on my app - what's going on?

Hi @Darkmatter,

 

I am sorry to hear this! I will take a look further and I will send you a private message to help shortly.

 

Best regards,

Laurie

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