My package is awaiting carrier pickup

[Niloufar64]

I places an order on Jan 28 and the estimated delivery was for Jan 31. Each time I check the shipping details it shows my package is awaiting carrier pickup and it's stuck on this message. I am travelling soon and need my order for the trip. I've never had this experience and wondering what's going on!

[keelybt]

@Niloufar64 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[keelybt]

@Niloufar64 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Niloufar64]

Thank you! Here is my order number: 

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[LaurieBT]

@Niloufar64, I'm sorry, your order number was removed from your post for security purposes. We're only able to discuss order-specific information privately. If you're unable to enable your messaging preferences, please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!