Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

My order still hasn't shipped yet

I placed an order on Thursday 8/17 and it hasn't been shipped out yet. I contacted Sephora yesterday morning and they said that my order is ready and it will be shipped very soon. It's been 24 hours and since they said that and I still haven't heard anything from them. I'm starting to lose my patience, can't believe it's gonna be a week (or more) till I get it. This is getting frustrating. 

Re: My order still hasn't shipped yet

Hi @AliNatM

 

I'll send you a private message to assist you with this. 

 

Beauty On, 

Mali

Anonymous Insider

Re: My order still hasn't shipped yet

Me issue here  my order its still pending 

Re: My order still hasn't shipped yet

@Anonymous, 

 

I'll send you a private message as well. 

 

-Mali

Re: My order still hasn't shipped yet

same, it's pending but they said that will be shipped soon. This is upsetting.

Re: My order still hasn't shipped yet

I also haven't gotten a tracking number or anything that says it has been shipped.. Sephora needs to step their game up a bit. I'm not happy.

Anonymous Insider

Same with me and I have the 2 day flash. It takes 5 days...

Same with me and I have the 2 day flash. It takes 5 days to come. What's the point on the flash shipping if I still get my products on normal shipping time? Confusing...
6 Replies
Conversation Stats
  • 6 replies
  • 527 views
  • 2 Hearts Given
  • 5 Contributors
testing