My credit card was charged twice

[fshlver]

11/13/2024

Sephora charged me TWICE for an online order I placed in store.

11/3/24: placed an order for a face cream. Charged $88 in store. I received a receipt; however this amount did not appear on my credit card statement.

11/7: item shipped out, and my card was charged $88.

11/11/24: I discover on my bank statement that on 11/5/24, a charge was posted to my account in the amount of $205. I did not authorize this charge.

Reached out to the Sephora store manager, who told me she would look into the unauthorized $205 charge- no apology, no explanation. This charge is still on my account.

This, in my opinion, constitutes credit card fraud on the part of Sephora. Apparently, in looking through other community posts on this website, this has happened to a lot of other Sephora customers, dating back to 2015 and possibly even earlier than 2015.

As a consumer advocacy attorney, I am now contemplating a class action lawsuit against Sephora for their unfair and fraudulent business practices in charging customers more than they authorized.  Shame on Sephora! You have lost a long time customer for good and unfortunately, you defrauded the wrong person- me. For those out there who were also taken advantage of by Sephora and who never received a refund, I encourage you to contact the Better Business Bureau to file a complaint, and to also file a complaint with the Federal Trade Commission. I used to work for the FTC and Sephora’s unfair and fraudulent business practices are grounds for an FBI investigation and the imposition of major fines.

[keelybt]

@fshlver I'm sorry to hear about this experience and we will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[alia106]

Could you help me? It says my order didn’t go through on the app and I never got an email but the money came out of my account

[keelybt]

@alia106 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.