Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Customer Support

My Order is cancelled without refund



I am Di Wu. Yesterday I bought some cosmetic in Sephora. Sephora told me that this order is cancelled because of Unsuccessful Authorization, so I place another order.



But I find that the first order has been successfully paid, because the amount in my bank account is lower. Would you please help me to check if the is successfully paid? If it has been successfully paid, please cancel my second order.

Thank you for help!


Re: My Order is cancelled without refund

Hi VivianWu, it sounds like you are seeing a pending authorization which should drop off your account within 5-7 business day.  I will be happy to take a look and send you a message with more info.

Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors