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Post in Customer Support
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Multiple charges to credit card for a single order

Hi, I recently made an order of $69.68 on July 31, 2022. I was charged on my card for that amount. 

 

Today, I was notified that another charge was made on my credit card by Sephora.com. I opened my statement to see that I have THREE CHARGES to my account. The charge of $69.68 was replaced with two new charges of $67.00, showing a transaction total of $134.00!

 

I have never had a problem like this before from Sephora, and would like some assistance in fixing the excess charges. 

Re: Multiple charges to credit card for a single order

Hi @kenziecat,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Warm regards,

Laurie

Re: Multiple charges to credit card for a single order

My card was charged but my order never went through I kept getting a message about not being able to confirm the card ??? however I was still charged 😞 Please help. 

Re: Multiple charges to credit card for a single order

Hi @lindaria33

 

Oh no! I will look into it then send you a PM.


Regards,

Danee

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