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Post in Customer Support

Multiple cancelled orders

I have been trying for DAYS to place an order online and every single one has been canceled!! I have tried multiple cards and other methods of payment and NOTHING WORKS! I am extremely frustrated and disappointed with the Sephora website as I am a frequent online customer. I will have to switch to another store/company if this continues.

Re: Multiple cancelled orders

@jsuraci98 I'm sorry to hear that you are having trouble!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

Re: Multiple cancelled orders

@keelybt just PM'd you!

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