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Post in Customer Support
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Missing samples

just received my packages today and was disappointed my free samples were not included.

Re: Missing samples

This happened to me on my most recent order! It’s so disappointing because I was looking forward to trying them out at home before I buy the full size. I love shopping at Sephora online for that reason but if they aren’t going to ship them then I can be earning points somewhere else! 😞 

Re: Missing samples

Hi @LC210

 

Sorry to hear that! I will send you a PM.


Regards,

Danee

Re: Missing samples

Received my package today and one sample was missing, was really excited for that one…

Re: Missing samples

Hi @ksjushhh,

 

I'm sorry about this! I'll send you a message shortly.

 

Best regards,

Laurie

Re: Missing samples

I am also missing samples. Was so excited to try Benefit's new blush collection, and it just wasn't in my package. Slightly disappointed, but like other people have said already, it feels weird to complain about free samples being missing. 

Re: Missing samples

Hi @adelaaaz

 

Sorry to hear that! I will send you a PM.


Regards,

Danee

Re: Missing samples

Me too!!

 

I was missing the October sample bag in my order which I was very disappointed.. I was really looking forward to the SK2 essence..  Also didnt get the Jo Malone free sample parfum....

 

They should move the option from the website promptly if they are unable to fulfill the order...

Re: Missing samples

Hi @Fifi628

 

Sorry to hear about this. I will send you a PM to assist.


Regards,

Danee

Re: Missing samples

Hi! I'm also missing my 2 free samples as well! 

Re: Missing samples

Hi @boomboompowza,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

Re: Missing samples

I am also missing my samples, is there any way I can still receive them?

Re: Missing samples

Hi @Nidhi03,

 

I'm sorry for the trouble! I'll send you a message.

 

Best,

Laurie

Re: Missing samples

The same thing happened to me with my samples. The worst thing is that it was my birthday order 😞

Re: Missing samples

Hi @MaryyCH,

 

I'm sorry about this! I'll send you a message.

 

Best,

Laurie

Re: Missing samples

I find this to be common now when ordering; Sample selections are not what's in delivery and Samples in store have all but disappeared.

 

It's a shame, Sephora hasn't lived up to it's old self in mant years.

customer service is shotty when calling to complain.

Re: Missing samples

Me too:( I’m missing two perfume samples

Re: Missing samples

Hi @Annamk21,

 

I'm sorry to hear this! I'll send you a message.

 

Best,

Laurie

Re: Missing samples

Yeah, I received my order yesterday too and I didn't get any of the free samples I chose, although it said they were shipped:(

Re: Missing samples

@Lizzyy2080 I will send you a PM to help. 

Re: Missing samples

Happened to me too, literally today. It says they’ve been shipped however there wasn’t either of them in the box :(!! 

22 Replies
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