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Post in Customer Support

Missing samples

My order details shows 3 samples but only received 1. It’s my first order. It seems like it’s common here.


Re: Missing samples

@Madelsky I will send you a PM to help. 

Re: Missing samples

I know this seems frivolous but samples are a big part of why I love Sephora so much. I order online often and lately the samples have been lacking. I recieved 1 of the 2 today, (not including the offer code sample.) I feel like I write to someone every time I order now, sorry to be such a bother but these samples believe it or not play a huge role in my future purchases. Plus it's always fun to get them, especially perfume which is sadly what was missing from this past order. Thank you for your help. 😊 

Re: Missing samples

Hi @blons,


I'm so sorry about this! I'll send you a message.


Best regards,


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