Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing samples. Anyone else have this issue recently?

I had two recent orders with Sephora recently not arrive with the selected free samples. One of them even had my free birthday gift missing (not fun). It only came with my paid item, and that was it. Didn’t even include a receipt. Has this happened to anyone else recently? I let it go the first time, but I just got in my second order today and was surprised that once again the samples I selected weren’t included - just the product I paid for. Anyone else experiencing this? 

Re: Missing samples. Anyone else have this issue recently?

Yes my last 2 orders didn’t have any samples I ordered. Both in March. 

Re: Missing samples. Anyone else have this issue recently?

Hi @ASunny83,

 

Oh no! I'm going to send you a PM.

 

Always,

Danee

Re: Missing samples. Anyone else have this issue recently?

Hi @VeryBerrieQu33n,

 

I'm so sorry about this! I'll take a look further and I'll send you a message.

 

Warm regards,

Laurie

Re: Missing samples. Anyone else have this issue recently?

This also happened to me. Neither one of the samples were included 😞 

Re: Missing samples. Anyone else have this issue recently?

Hi @Nathalie008,

 

Sorry to hear that! I'm sending you a PM.

 

Always,
Danee

5 Replies
Conversation Stats
  • 5 replies
  • 264 views
  • 0 Hearts Given
  • 5 Contributors
testing