Missing sample in online order

[ienn]

Hi! I just received my online order, opened it and noticed that it's missing one sample that I was very excited about. It's not the first time it happens and really sad! It was a perfume sample and I was considering buying that perfume but wanted to test it out first.

[keelybt]

@ienn I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[ienn]

I wasn’t able to send you a message because of unknown error, but my private messages are on and open!

[keelybt]

@ienn I have sent you a PM