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Post in Customer Support

Missing products from last 2 Play by Sephora box

Hello - I am missing the Smashbox Always On Matte Liquid Lipstick from my October Play box; I really wanted to try the product. Also noticed I had not gotten my Sephora Rouge Shine Lipstick from last month's (Sept) box. I'm super disappointed that I haven't been getting the full 5 products that are promised in the box for the past 2 months... I was never notified of the situation and I'm not satisfied that there wasn't a comparable replacement sample. 


Re: Missing products from last 2 Play by Sephora box

Hi Tamara7215,


I'm happy to look into this for you and will PM you shortly with more info.

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