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Post in Customer Support
Anonymous Insider

Missing order first time as well as refusal of refund

  • So I’m curious I’ve been doing a lot research today I was denied a refund because “ too many returns have been made “ I’m confused on too many as well as the returns I live in a home with roommates & I don’t keeps tabs on others nevertheless my packages had two different color tapes on it missing one item then the other item was outside of the box with a sticky substance so w/o a box I can’t return anything regardless I was told call the carrier my order was $113 Sephora doesn’t have a sign option or insurance! Since the package wasn’t ensured carrier is responsible. I wrote them a email but no answer yet called back after going online too the many horror stories I saw with denial & spoke to a advisor just to be told if this part denies me Sephora can’t do anything further I asked for a manager but I was denied. Can someone help me please! 

Re: Missing order first time as well as refusal of refund

Hi @Anonymous,


I'm sorry to hear this and I received your private message. I'll send you a message shortly.


Best regards,


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